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Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

1. ORDER AND DELIVERY

How long does the delivery of my order take?


A: When you place an order before 5 PM, your shipment will be sent out on the same day. It normally takes 3-5 working days for your shipment to arrive. The delivery company delivers shipments every afternoon and evening. You can check the exact time slot for your delivery via the track & trace link included in the order confirmation we send you via e-mail.

Please keep in mind that the delivery of our shipments requires a signed receipt. Should you not be at home for delivery, a neighbour can accept your package for you provided that he/she signs for the receipt of the shipment. You can find out more about our terms of delivery here.


Are there any shipping costs?

A: Yes, we charge 5,95 Euro’s for shipping your order.

Do you also ship abroad?

es, we do. At this point, it is possible to place orders at our online shop within 24 countries in Europe and the United States of America. Do you have questions? Please do not hesitate to get in touch with us via webshop@danchima.com.


The size I would like to order is sold out. Will this size be available again soon?

Sometimes yes, sometimes no, depending on the respective item. We re-stock several times per week, but unfortunately it happens that your size is not in stock but scheduled for reproduction, meaning it can take a couple of weeks until the item is available again. To know if and when a particular item will be available again soon we recommend to call us or send us an email so that we can assist you personally


What are discount codes and how do I get them?

A: Sometimes yes, sometimes no, depending on the respective item. We re-stock several times per week, but unfortunately it happens that your size is not in stock but scheduled for reproduction, meaning it can take a couple of weeks until the item is available again. To know if and when a particular item will be available again soon we recommend to call us or send us an email so that we can assist you personally


2. RETURNS AND EXCHANGES


Will I be charged for returning items?

Can I also return my order at one of the Floris van Bommel brand stores?

Can I exchange an item?

How long does it take until I receive my refund?



3. PAYMENT METHODS


Which payment methods do you offer?

Is there a pay later option, can I pay by invoice?

Why won't my purchase with Klarna (Pay Later Payment Service) go through?




4. WARRANTY CLAIMS AND COMPLAINTS


What is the best way to take care of my purchased items?

How do I make a complaint regarding a product?

What kind of warranty options does Floris van Bommel provide?




5. SIZING

How do I determine my UK-size?

What type of shoe widths does Floris van Bommel produce?

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