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Return policy

Return Policy







We have a QC team who tests your ordered products to make sure they are functioning correctly before they are packed and sent to you. In addition to the normal quality assurance checks, all the goods have passed in the factory line.

Danchima.com's Standard Return Policies are only applicable to the products purchased by you directly from Danchima.com. All returns require a Return Merchandise Authorization (RMA) number. The policy of Compensation First is available for all the problems.

Sweet reminder: Any lingerie items, disposable and Clearance items that have been used do not qualify for a return or exchange(Excluding the quality-related issues).


Defective Item

* Within 30 days since original item’s first shipment date

If your products purchased from Danchima.com turn out to be defective (physical damages and damages caused by incorrect usage excluded) within 60 days since original item’s first shipment date, you may return them for replacement or full refund. Customers in  EU. may request a Return Label from Customer Service Center. The other customers may get a return shipping fee reimbursement.

Return shipping fee reimbursement is 30% of the item's price which should be less than €40.The maximum of return shipping fee reimbursement is €40.

If a reship is requested, Danchima will assume the reshipping fee.

Remember to choose an inexpensive shipping method with available tracking number to return the product if possible; if the shipping method with available tracking number is expensive, you may ship it back to Danchima with the non- tracking number shipping method. Please make sure to keep all the shipping receipt before your problem being solved.

* After 30 days and within 60 days since original item’s first shipment date


If the products turn out to be defective (physical damages and damages caused by incorrect usage excluded) after 30 days and within 60 days  since original item’s first shipment date, Customers may mail the products back to us, and the defective item will only be replaced.

Customers in EU. may request a Return Label from Customer Service Center. The other customers may get a return shipping fee reimbursement.Return shipping fee reimbursement is 30% of the item's price which should be less than €40.The maximum of return shipping fee reimbursement is €40.Remember to choose an inexpensive shipping method with available tracking number to return the product if possible; if the shipping method with available tracking number is expensive, you may ship it back to Danchima Ltd with the non- tracking number shipping method. Please make sure to keep all the shipping receipt before your problem being solved. Danchima Ltd will assume the reshipping fee.

* After 90 days since original item’s first shipment date


If the item becomes defective after 90 days since original item’s first shipment date, customers will still be allowed to send the unit back to us. We will help forward the item to the manufacturer for repair. Customers should cover the shipping cost both two ways and any cost incurred during the process of repair. If the item is un-repairable after being checked by manufacturer, Danchima Ltd will send it back to customer.

Customers do not cover any handling fee, only the shipping fee and the cost of repair (some accessories should be replaced during repair). According to the long term friendly relationship with manufacturer, we will request for a lower maintenance fee for our customers.


Unauthorized Return

Items returned by post office (maybe address changed, wrong address, no one at home or other reasons) without authorization of  Danchima Ltd can only be refunded 80% of total order. If you still need the items, you may place a new order. If the items were shipped by Express, 100% of the item’s price will be refunded.

Customer should contact  Danchima Ltd Customer service within 60 days since shipment date when meet the problem.


Missing Item (Items missed completely or partially from an order)

Danchima  will ship the missing item to customer once we check it.

If the item is just out of stock, full refund of the item’s price will be issued.

Customer should contact Danchima Customer service within 90 days since shipment date when meet the problem.


Sweet reminder : remember to keep the package if “missing item” issue happens, because  Danchima may need it to solve your problem. Any confirmation that cannot be fulfilled successfully due to customers’ responsibility,  Danchima Ltd will refuse to solve this kind of problem.


Shipped but not Delivered

If the status of shipment is not updated and you still do not get the item after 45 days from the shipment (20 days for the packages shipped from UK warehouse to UK.) or EU States  since the shipment date (Except Russia),  Danchima will reship the item to you.

In the force-majeure circumstances,  Danchima will take special actions to deal with this problem.

These circumstances include: flood, fire, earthquake and other natural phenomena, strike, acts or actions of governmental bodies.


DOA (Dead on Arrival or Damaged on Arrival) Products

You may return the item damaged on arrival (physical damage or scratch) or item dead on arrival within 7 days after delivery or 30 days after shipment if the delivery date is not traceable. Make sure that when the reshipment occurs, the after-sale’s time will be counted from the original item’s first shipment date.

In this case, please kindly provide us with proof as below:

* The photos of original package with front and back sides

* The photos or video of the damaged item(s)

DOA products should meet the following standard:

* The accessories, including the retail box, manuals, cables, and all other items originally included in the package are intact.

* The problem of product is not caused by incorrect usage.


Customers in UK . may request for a Return Label from Customer Service Center. The other customers may get return shipping fee reimbursement.

Return shipping fee reimbursement is 30% of the item's price which should be less than €40.The maximum of return shipping fee reimbursement is €40.

Danchima will assume the reshipping fee.


Wrong Items Received

If you receive wrong item different from the item you ordered, you may send it back to Danchima . If you do not want to keep the wrong item, customers in EU. may request for a Return Label from Customer Service Center. The other customers may get return shipping fee reimbursement.

Return shipping fee reimbursement is 30% of the item's price which should be less than €40.The maximum of return shipping fee reimbursement is €40.

If you like the wrong item, you may keep it and  Danchima will give you 30% discounts of its listed price.  Danchima will ship your original item in your order once we get your payment.


Unsatisfied Item

If you are not satisfied with the product purchased from Danchima onlinestore, you may return it for refund or exchange within 7 days after you receive the good or within 60 days after shipment if the delivery is not traceable ,and you should cover the returning fee. Please make sure the product you return is in the original packaging( all the accessories, including the retail box, manuals, cables, and all other items originally included in the product are intact) and the merchandise is in the same condition and will not affect our secondary sale.  Items can be easily returned when the items are unworn and kept intact

If a reship is requested,  Danchima will assume the reshipping fee.

Simply send us your order or parts of your order back in its original packaging. Please note that you have a 7-day return period. This means that you need to return any items and claim a refund within 7 days after receiving your order.


Returning items is at own costs. You can return your items to the following address: 

Address:  Danchima Limited, Kemp House 152-160 City Road London, EC1V 2NX , UNITED KINGDOM

Company Registration Number:  10837656  TEL: +44 (07404) 727574

Email Address: support@danchima.com


You will receive a proof of return receipt at the post office or parcel shop. Please keep this receipt until the return is completed. The receipt comes with a track & trace barcode that allows you to track your returned item(s).


Once we have received your shipment, it usually takes up to 14 days to process your refund.

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